All website users:

Cookie Policy

Kentpropainting.co.uk uses cookies to make our site work. For this reason you need to select your cookie preferences at the pop up window at the start of our website and please refer to our GDPR and Privacy Policy, as well as our main terms and conditions regarding business policies and data protection and cookies.

Direct Customers

Terms and Conditions

You are entering into this agreement with Kent Pro Painting (“our”, “we” or “us”).
These Terms and Conditions (“Terms”) apply to your use of this website and platform. By using this website and platform, you agree to be bound by these Terms. If you do not wish to be bound by these Terms you should not use this website and platform.
Kent Pro Painting is the sole trader name owned by Adrian Priaulx. Registered Office: Hawkinge, Kent.
Kent Pro Painting provide a website ‘Kent Pro Painting.co.uk’ which connects customers’ painting and decorating job needs to available trusted trade contractors. The platform also provides advertising and details for Kent Pro Painting and decorating services.
We do not provide financial or other advice in relation to the painting and decorating services, nor do we provide recommendations or endorsements. When it comes to providers, we don’t have favourites. We offer trade contractors the opportunity to connect with the painting and decorating customer on a fair, first come, first serve basis. We cannot guarantee the legitimacy or otherwise of tradespeople in the United Kingdom. Our aim is to provide a space to link those individuals but the checks with any trade bodies or review sites about the tradesperson remains the responsibility of you the ultimate customer.

What you should do

Before using our platform, we recommend that you read all of the Terms and conditions to ensure that you understand them and are happy with them. When accessing any other websites managed by third parties such as the trade contractors’ you should also read their terms and conditions and privacy information, as well as seek independent advice where necessary, for example, if the service or transaction on that website is of significant value to you. Whilst we vet the list of trade contractors to ensure they are trusted, insured and experienced we cannot guarantee that all contractors are insured and it is up to you to check this information.

What you must do

You must only use the ‘Kent Pro Painting.co.uk’ platform for your personal use (including use on behalf of your friends and family where they have asked you to do so) or, if a business user, for legitimate business use.
You will need to complete, or have previously completed, several questions on the sign up form to create a painting and decorating job requirement advert. These questions are designed to ensure that we and all relevant product or service providers have all the information necessary to provide you with accurate, appropriate, and timely information relating to the service that you are interested in.
You must provide accurate and complete information when using this platform so that our selected third party, can provide appropriate contact and give you an independent quote. To agree to the service you have requested on our platform you will be required to answer the contact from the service provider directly and deal with them as a separate entity from hereon in. You must be a resident of the United Kingdom (“UK”) to use the platform. You must not install or use the platform on a jail-broken or rooted device. You must not share your ‘Kent Pro Painting.co.uk’, login details and passwords we make available to you with any third party. You will not do anything that affects the integrity or security of this platform, or cause, or may cause harm, damage or unreasonable inconvenience to us or other users’ use of this platform.

What may happen if you don’t adhere to these terms 

If a painting and decorating job requirement advertisement is not fully completed through the form or is inaccurate we reserve the right to remove your job advert at any time.

What we will do

We will (if there are no issues) display your job advertisement on our platform login area online for registered and trusted trade contractors to view restricted details and purchase the contact details should they wish to contact you and provide an estimated quote. Any jobs advertised will also be able to view within your Account. You can stop this service and remove the job advertisement you have placed or amend details on the job advertisement by contacting us via the methods provided in these Terms. The service we provide may vary from time to time, our contractor availability is subject to change at any time and we do not guarantee that someone will contact you and we do not state within a specific time frame.

What we may do

If you breach these terms and conditions, we may take any action we deem appropriate, including denying you access to this platform, bringing legal proceedings against you and disclosing information we deem necessary, or are required to disclose, to appropriate legal and/or regulatory bodies.

What we won’t do

We do not provide financial, investment or other advice relating to the painting and decorating service being advertised, nor do we provide a recommendation or endorsement of any service providers.

Once you the customer have made the decision to go ahead with a trusted trade contractor that has contacted you directly our job as Kent Pro Painting finishes. We connect you with each other and we hope everything runs as smoothly as possible from here on in. However, should any enquiries or complaints arise regarding the trade contractor’s service, all communication should be between you the customer and the chosen contractor. Kent Pro Painting does not assume responsibility for any further service once the connection has been made and the painting and decorating job has been accepted.

Exceptions and Other Potential Issues

We rely on the availability of third-party websites and the general performance of the worldwide web. At certain times some, or all functionality and features may not be displayed to you due to problems with third-party websites and/or the worldwide web. If this is the case, we will try and rectify this as soon as possible so that you can access and use our platform accordingly.

Whilst we strive to provide as comprehensive and easy to use a service as possible, the requirements for your job advertisement may not be met if they are unusual. If so, please contact a trade contractor directly to discuss your needs and requirements.
Privacy and Security Info

Our GDPR and Privacy Policy sets out how we and our partners use your information. If your details change, remember that you need to update your Account so we can continue to accurately provide you with our services (you can also update your contact preferences in there).

Once a trade contractor decides to purchase your job advert only then will the personal contact information you have provided, be passed to such provider to allow them to fulfil your request. We do not share your personal contact details with any other trade contractor.
Links to other websites

Our platform contains links to websites operated by other organisations. These websites should only be accessed if you agree to these Terms.
How these websites are managed and the contents of them are determined by these organisations who operate them. Access to other websites may be subject to different terms and conditions to those which apply to your use of this platform.

We do not accept responsibility or liability for the content of any third-party website, as this is outside of our control.
These links are provided for your ease only and you should not imply any endorsement by us of the products and/or services provided by the organisations who manage and provide these links.
Intellectual Property, content

We own, or have permission to use all intellectual property rights, information, data and copyright material contained on this platform.
You must not use such information or copyright material unless you have written permission from us or the owner to do so.
You may download or copy the content and other downloadable items displayed on this platform for personal use only, (i.e., to assist with a purchasing decision), if you are not otherwise breaching these Terms.

How we make money

Information on how we make money: We charge a fee to trade contractors to purchase your job advertisement details, so that they can contact you and provide a quote for the painting and decorating job. We also act as a painting and decorating contractor and carry out jobs.
We do not control the price, length of some offers, or special conditions relating to estimated quotes from trade contractors. If you obtain a quote and would like to see how long it is valid for or any special conditions relating to it, please contact the trade contractor directly.
Product and service providers’ prices, rates and offer times are updated and amended on a regular basis. This means that they are subject to change.

Have a complaint or need to speak to us?

Service standards

We aim to provide a high standard of service to all our customers. Unfortunately, occasionally things do go wrong. When this happens, we will make every effort to settle complaints quickly and fairly.
Complaints about our platform
If your complaint is about the painting and decorating service received from a third party trade contractor then you should complain directly to the relevant service provider who supplies or supplied that service via their complaints procedure which can be found on their website. We cannot answer complaints on behalf of a third party trade contractor service provider or accept responsibility for any such complaints.

Complaints about the service provided by us

If you have a complaint about our connection service which finds trade contractors and connects them with you the customer, please contact us:

By email:
Please email us at sarah@kentpropainting.co.uk

In writing:
Please address your letter to: Kent Pro Painting, 56 Pannell drive, Hawkinge, Kent, CT187QP.
Always include your name, postal address, and email address. Please also include your job advert reference and telephone number and why you are unhappy in as much detail as you can. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint, we will try and contact you to ask for further details.

Complaint Response Timescales 

If we resolve your complaint by close of business on the third business day following the day on which it is received, we will send you a written summary of the resolution. This will confirm that your complaint has been resolved. If we are unable to resolve your complaint by close of business on the third business day following the day on which it is received, we will send a written acknowledgment of your complaint to you within five working days of its receipt. By the end of eight weeks after receipt of your original complaint letter we will send you a final response or, if we are unable to provide a response at that time, a letter explaining why we are still not able to issue a final response and advising you of when we expect to be able to do so. You may after eight weeks, or if you are unhappy with our response to your complaint, contact the Financial Ombudsman Service. 

You may contact them at Exchange Tower, London, E14 9SR.
Telephone: 0800 0234567
Web: www.financial-ombudsman.org.uk

Ending your access to the Platform or Services 

We may issue a warning, temporarily suspend, permanently suspend, or terminate your right to use this platform if you:
1. Substantially breach any of these Terms;
2. Infringe or violate or attempt to infringe or violate any rights of any other user(s) of this platform and/or third parties in connection with this platform; or
3. If you are using this platform to commit or attempt to commit a criminal offence.

We may also temporarily suspend, permanently suspend, or terminate your right to use this platform and/or any of the services we offer if we make the decision to no longer provide access to the platform or any services, or if our partners decide to no longer provide these services on our behalf. Where possible we will try to inform you of any relevant suspension or termination.

Other Legal Stuff
We shall not be liable to you under these Terms, regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation. Unless the law doesn’t allow us to exclude liability to you.
If any provision of these Terms are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms will not be affected and will remain valid. 

If any provision of these Terms is or becomes illegal, invalid, or unenforceable but would be legal, valid and enforceable if some part of it was deleted or modified, the term or partial term in question shall apply with such deletions or modifications as may be necessary to make the provision legal, valid and enforceable.

In the event of a dispute in connection with or arising out of these Terms, English law will apply.
These Terms will only apply as between us and you. Unless as otherwise stated in these Terms no other person may benefit or rely upon these Terms.

Nothing in these Terms will constitute an offer or promotion for services or products outside of the UK.

Some definitions if you need them…
“you” and “your” means the person who proposes to use or is using this platform.
“platform” means the site on the world wide web located at www.kentpropainting.co.uk
“quote” means a price provided by a product or service provider for your consideration. This is separate to the service Kent Pro Painting provide, which is to simply connect you with the trade contractor only. We are not able to guarantee the availability of the product, the service or the price set out as you will need to deal with the product or service provider directly to make a purchase.
“service” means the connection service whereby you are able to create a job advert requirement and post to our website in order for a trade contractor to purchase the job advert and contact you in due course.

Last updated: 25th July 2024

Terms and Conditions for trade contractors

You are entering into this agreement with Kent Pro Painting (“our”, “we” or “us”).
These Terms and Conditions (“Terms”) apply to your use of this website and platform. By using this website and platform, you agree to be bound by these Terms. If you do not wish to be bound by these Terms you should not use this website and platform.
Kent Pro Painting is the sole trader name of Adrian Priaulx. Registered Office: Hawkinge, Kent.
Kent Pro Painting provide a website ‘Kent Pro Painting.co.uk’ and mobile application (together referred to in these Terms as a “platform”) which, connects customers’ painting and decorating job needs to you the available trusted trade contractors. The platform also provides advertising and details for Kent Pro Painting and decorating services. We do not provide financial or other advice in relation to the painting and decorating services, nor do we provide recommendations or endorsements. When it comes to trade contractor providers, we don’t have favourites. We offer trade contractors the opportunity to connect with the painting and decorating customer on a fair, first come, first serve basis.

What you should do

Before using our platform, we recommend that you read all of the Terms and conditions to ensure that you understand them and are happy with them. When accessing any other websites managed by third parties you should also read their terms and conditions and privacy information, as well as seek independent advice where necessary, for example, if the service or transaction on that website is of significant value to you.

What you must do

You must only use the ‘Kent Pro Painting.co.uk’ platform for your personal business use (including use on behalf of your friends and family where they have asked you to do so) or, if a business user, for legitimate business use. You will need to complete, or have previously completed, several questions on the sign-up form to create a contractor profile. These questions are designed to ensure that we and all relevant parties have all the information necessary to provide you with accurate, appropriate, and timely information relating to the connection service we are providing you.
You must provide accurate and complete information when using this platform so that we can provide appropriate information about your business where necessary and give you access to the job advert contact details as a result of purchasing the job lead. To agree to the service you have selected to provide a customer on our platform you will be required to contact the customer directly and deal with them as a separate entity from hereon in.

You must be a resident of the United Kingdom (“UK”) to use the platform.
You must not install or use the platform on a jail-broken or rooted device.
You must not share your ‘Kent Pro Painting.co.uk’, login details and passwords we make available to you with any third party.
You will not do anything that affects the integrity or security of this platform, or cause, or may cause harm, damage or unreasonable inconvenience to us or other users’ use of this platform.

What may happen if you don’t adhere to these terms

If a painting and decorating contractor profile is not fully completed through the form or is inaccurate we reserve the right to remove your profile at any time.

What we will do

We will (if there are no issues) display job adverts on our platform login area online for you the trusted trade contractors to view restricted details and purchase the contact details should you wish to contact a customer and provide an estimated quote. Any job details purchased will also be able to view within your Account.

You can stop this service, and remove the contractor profile you have placed or amend details on the contractor profile by doing this yourself in your account or contacting us via the methods provided in these Terms.

The service we provide may vary from time to time, our customer and job details availability are subject to change at any time and we do not guarantee jobs will always be displayed and we do not state a specific time frame.

Trade Contractor contacting the customer

If you cannot get hold of the customer with the contact details provided within 5 working days of purchasing the job lead we will endeavour to try and provide a full refund to you. Please contact us at: sarah@kentpropainting.co.uk between 12pm and 5pm Monday to Friday to request a full refund. We will firstly try to contact the customer and resolve the problem. If they are uncontactable and no communication has been made between you and the customer then we will try to provide a full refund to you the contractor. If you contact the customer and provide an estimated quote, then the lead has been connected and our connection service has been provided. As a result, whether or not the customer decides to go ahead or not with you and your service. It is your responsibility and no refund will be applicable from our service, should they decide to look elsewhere. Furthermore, if you have contacted the customer and given an estimated quote and they decided to go ahead with your service and this has been fulfilled successfully, then obviously no refund will be applicable from our service and would be deemed as fraudulent.

What we may do

If you breach these terms and conditions, we may take any action we deem appropriate, including denying you access to this platform, bringing legal proceedings against you and disclosing information we deem necessary, or are required to disclose, to appropriate legal and/or regulatory bodies.

What we won’t do

We do not provide financial, investment or other advice relating to the painting and decorating service being advertised, nor do we provide a recommendation or endorsement of any trade contractor service providers.

Once you the contractor have made the decision to go ahead and purchase a customer’s job advert contact details the transaction is complete and the customer details are provided to you. From here on in our job as Kent Pro Painting finishes. We connect you with the customer’s details and we hope everything runs as smoothly as possible from here on in. However, should any enquiries or complaints arise regarding the trade contractor’s service, all communication should be between the customer and the chosen trade contractor. Kent Pro Painting does not assume responsibility for any further service once the connection has been made and the painting and decorating job has been accepted.

Exceptions and Other Potential Issues

We rely on the availability of third-party websites and the general performance of the worldwide web. At certain times some, or all functionality and features may not be displayed to you due to problems with third-party websites and/or the worldwide web. If this is the case, we will try and rectify this as soon as possible so that you can access and use our platform accordingly.
Whilst we strive to provide as comprehensive and easy to use a service as possible.

Privacy and Security Info

Our GDPR and Privacy Policy sets out how we and our partners use your information. If your details change, remember that you need to update your Account so we can continue to accurately provide you with our services (you can also update your preferences in there).
Once a trade contractor decides to purchase a job advert only then will the personal contact information provided be passed to such provider to allow them to fulfil the request.

Links to other websites

Our platform contains links to websites operated by other organisations. These websites should only be accessed if you agree to these Terms.
How these websites are managed and the contents of them are determined by these organisations who operate them. Access to other websites may be subject to different terms and conditions to those which apply to your use of this platform.
We do not accept responsibility or liability for the content of any third-party website, as this is outside of our control.
These links are provided for your ease only and you should not imply any endorsement by us of the products and/or services provided by the organisations who manage and provide these links.

Intellectual Property, content

We own, or have permission to use all intellectual property rights, information, data and copyright material contained on this platform.
You must not use such information or copyright material unless you have written permission from us or the owner to do so.
You may download or copy the content and other downloadable items displayed on this platform for personal use only, (i.e., to assist with a purchasing decision), if you are not otherwise breaching these Terms.

How we make money

Information on how we make money: We charge a fee to trade contractors to purchase job advertisement contact details, so that they can contact the customer directly and provide a quote for the painting and decorating job.
We do not control the price, length of some offers, or special conditions relating to estimated quotes from trade contractors. If the customer obtains a quote and would like to see how long it is valid for or any special conditions relating to it, please contact the trade contractor directly.
Product and service providers’ prices, rates and offer times are updated and amended on a regular basis. This means that they are subject to change.

Have a complaint or need to speak to us?

Service standards

We aim to provide a high standard of service to all our trade contractor partners. Unfortunately, occasionally things do go wrong. When this happens, we will make every effort to settle complaints quickly and fairly.

Complaints about our platform

If your complaint is about our website please email us at the details below. Complaints about the service provided by us. If you have a complaint about our connection service which finds customers for you to purchase their details, please contact us:

By email:
Please email us at sarah@kentpropainting.co.uk

In writing:

Please address your letter to: Kent Pro Painting, 56 Pannell drive, Hawkinge, Kent, CT187QP.

Always include your name, postal address, and email address. Please also include your job advert reference and telephone number and why you are unhappy in as much detail as you can. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint, we will try and contact you to ask for further details.

Complaint Response Timescales

If we resolve your complaint by close of business on the third business day following the day on which it is received, we will send you a written summary of the resolution. This will confirm that your complaint has been resolved.

If we are unable to resolve your complaint by close of business on the third business day following the day on which it is received, we will send a written acknowledgment of your complaint to you within five working days of its receipt. By the end of eight weeks after receipt of your original complaint letter we will send you a final response or, if we are unable to provide a response at that time, a letter explaining why we are still not able to issue a final response and advising you of when we expect to be able to do so. You may after eight weeks, or if you are unhappy with our response to your complaint, contact the Financial Ombudsman Service. 

You may contact them at Exchange Tower, London, E14 9SR.
Telephone: 0800 0234567
Web: www.financial-ombudsman.org.uk

Ending your access to the Platform or Services

We may issue a warning, temporarily suspend, permanently suspend, or terminate your right to use this platform if you:

1. Substantially breach any of these Terms;
2. Infringe or violate or attempt to infringe or violate any rights of any other user(s) of this platform and/or third parties in connection with this platform; or
3. If you are using this platform to commit or attempt to commit a criminal offence.
We may also temporarily suspend, permanently suspend, or terminate your right to use this platform and/or any of the services we offer if we make the decision to no longer provide access to the platform or any services, or if our partners decide to no longer provide these services on our behalf. Where possible we will try to inform you of any relevant suspension or termination.

Other Legal Stuff

We shall not be liable to you under these Terms, regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation. Unless the law doesn’t allow us to exclude liability to you.
If any provision of these Terms are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms will not be affected and will remain valid. If any provision of these Terms is or becomes illegal, invalid, or unenforceable but would be legal, valid and enforceable if some part of it was deleted or modified, the term or partial term in question shall apply with such deletions or modifications as may be necessary to make the provision legal, valid and enforceable. In the event of a dispute in connection with or arising out of these Terms, English law will apply. These Terms will only apply as between us and you. Unless as otherwise stated in these Terms no other person may benefit or rely upon these Terms. Nothing in these Terms will constitute an offer or promotion for services or products outside of the UK.

Some definitions if you need them…

“you” and “your” means the person who proposes to use or is using this platform.
“platform” means the site on the world wide web located at www.kentpropainting.co.uk
“quote” means a price provided by a product or service provider for the customer’s consideration. This is separate to the service Kent Pro Painting provide, which is to simply connect the customer with the trade contractor only. We are not able to guarantee the availability of the product, the service or the price set out as the customer will need to deal with the product or service provider directly to make a purchase.
“service” means the connection service whereby the customers are able to create a job advert requirement and post to our website in order for a trade contractor to purchase the job advert and contact them in due course.

This policy was last updated on 25th July 2024.

Data Usage GDPR Privacy Policy

Kent Pro Painting is the trading name of Adrian Priaulx Painting and Decorating.
Adrian Priaulx is a sole trader whose business address is registered in Hawkinge,
Kent, United Kingdom. 

This privacy policy will explain how Kent Pro Painting uses the personal data we collect from
you when you use our website www.kentpropainting.co.uk. By using
this website you agree to our terms of service.

What data do we collect?

Kent Pro Painting collects the following data:
1. Personal identification information (Name, address, email address,
phone number, location)
2. IP address and visitor history via cookies.

How do we collect data?

You directly provide Kent Pro Painting with the majority of the data
we collect. We collect and process data when you:
1. Register online or place an order for any of our services
2. Use or view our website via your browser’s cookies.
We may also receive data from the following sources:
1. Third party payment processing companies such as PayPal
2. Google Analytics

How will we use your data?

Kent Pro Painting collects your data so that we can:
1. Process your order and manage your account
2. Marketing purposes such as flyers

How do we store your data?

Kent Pro Painting website is hosted by FastHost and uses woocommerce database. You can see how these comply with the GDPR and secures data by visiting:
https://www.fasthosts.co.uk/terms/policies/privacy-notice

Any data held separately by Kent Pro Painting is stored locally and is encrypted. It will be retained to ensure compliance with tax and accounting obligations.

Marketing

Kent Pro Painting would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you can always opt out at a later date. You have the right at any time to stop Kent Pro Painting from contacting you for marketing purposes.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we collect information from you automatically through cookies or similar technology. For further information about cookies, visit allaboutcookies.org.

How do we use cookies?

Kent Pro Painting uses cookies in a range of ways to improve your experience of our website including:
1. Keeping you signed in
2. Understanding how you use our website.
What types of cookies do we use?
1. Functionality – Kent Pro Painting uses these cookies so that we can recognise you on our website and remember your preferences.
2. Analytics – Kent Pro Painting uses these cookies to understand how you use our site, for example, how you are able to navigate around it, and what features you use. Analytics Cookies help us gather this information so that we can improve our site and your experience of it. This information is sourced via Google Analytics.
3. Marketing/Targeting Cookies – Kent Pro Painting uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and IP address. This information is sourced via Google Analytics.

How to manage cookies

You can set your browser not to accept cookies and allaboutcookies.org tells you how to remove cookies from your browser. However, some of our features might not work as a result.
Privacy policies and other websites
Kent Pro Painting’s website, including its details and pages may contain links to other websites. Kent Pro Painting’s privacy policy applies only to our website, so if you click a link to another website, you should read their privacy policy.

How to contact us

If you have any questions about the privacy policy, the data we hold on you, or would like to exercise your data protection rights, please contact
kentpropainting@gmail.com

The customer

We will use your job description details only, to advertise your need with all of our trusted contractors. We will only share your personal contact details with one successful selected contractor.
No other third parties will have access to your data.
You will have the right to request the customer data we store from you and to ask for it to be updated or removed from our record at any time.

The trade contractor

We will only share your personal details with the customer you select to complete their work and no one else. Your personal account details will be stored securely and will not be shared with anyone.
No other third parties will have access to your data.
You will have the right to request the contractor data we store from you and ask for it to be updated or removed from our record at any time.

This policy was last updated on 11th July 2024.